The Brown Palace FAQs

What time is check in and check out?

Check-in: 4pm
Check-out: 11am

Can I take a tour of your hotel?

Please click here to visit our Hotel Tours page for more information.

Do you offer complimentary Wi-Fi?

Complimentary Wi-Fi is available in the lobby, and for Marriott Rewards Members. Access to Wi-Fi is available to all guests.

Are you dog friendly?

Trained pets are welcome at Brown Palace (no more than two per guestroom under 50lbs). A $125 USD pet fee, per stay applies. Pets must be attended at all time and on a leash or in the owner’s arms in all common areas, including outdoors, and are not permitted in dining or in the spa. Service animals are welcome.

DO YOU HAVE A LOST AND FOUND?

Please fill out the form on our lost and found page to report a lost item, and our security team will be with you shortly.

Photography

Can I Have a Photoshoot at The Brown Palace Hotel? (Engagement Shoots, Wedding, etc.)

Thank you for your interest in capturing special moments at The Brown Palace Hotel. As a historic landmark and one of Denver’s most iconic luxury hotels, we are honored to receive many requests to use our elegant architecture as a backdrop for photography.

To ensure an exceptional experience for all guests, professional photography and videography are strictly regulated and require advance approval. Please review the following guidelines before submitting a request:

  • Approval & Permission: All photoshoots must receive prior written approval from hotel management. A request form must be completed, and participants must agree to all hotel photography policies.
  • Guest & Event Requirement: Photography is only permitted for hotel guests or individuals with a confirmed event reservation at The Brown Palace. The session must take place on the same day as the event or hotel stay.
  • Restricted Locations: Photography is not permitted on the Grand Staircase, within the Atrium, or inside any of the hotel’s restaurants.
  • Guest Privacy: Photos may not include other hotel guests, and individuals not part of the shoot cannot be asked to move or relocate. Additionally, photographers and subjects must not obstruct entrances, exits, walkways, or any guest pathways.
  • Access Limitations: Guests may not enter private event spaces for photos unless escorted by a hotel employee.
  • Time & Equipment Restrictions: Photo sessions must be limited to 45 minutes or less. No additional equipment (tripods, lighting, reflectors) or flash photography is permitted.
  • Commercial Photography & Filming: Any commercial media, including promotional, product, or fashion shoots, requires prior approval and a permit from hotel management.
  • Code of Conduct Compliance: All photoshoots must adhere to The Brown Palace Hotel’s Code of Conduct. Any violation may result in immediate termination of the session and further action as necessary.
  • Approval at Hotel Discretion: Photoshoots are subject to denial based on hotel occupancy, events, or other operational considerations. Approval is granted at the discretion of hotel management.

Photo Shoot Request

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